Quick answers to common questions. Can't find what you need? Contact us.
Sign up at messybox.ai and click "Connect Inbox." We support Gmail, Google Workspace, Outlook, and Microsoft 365. The connection takes about 30 seconds and uses secure OAuth — we never see or store your password.
Messybox analyzes your last 30 days of email during setup, which takes about 2-5 minutes. You'll see accurate sorting from day one, and the AI gets smarter with every interaction. Most users see 95%+ accuracy within the first week.
Yes! The Free plan supports one inbox, the Pro plan supports up to 3 inboxes, and the Team plan supports unlimited inboxes. You can manage all your accounts from a single Messybox dashboard.
Messybox works alongside your existing email setup — it doesn't replace Gmail or Outlook. Think of it as a smart layer on top of your inbox. You can use our web app, or continue using your favorite client with Messybox handling sorting and drafts in the background.
Our mobile app for iOS and Android is currently in beta. In the meantime, the Messybox web app is fully responsive and works great on mobile browsers. Sign up for early access to the app on our homepage.
Our AI analyzes each incoming email's sender, subject, content, and your past behavior to automatically sort it into categories like Action Required, FYI, Newsletters, and more. You can customize categories and the AI adapts to your corrections in real time.
Yes — that's the whole point. Messybox learns your writing style, tone, and vocabulary from your sent emails. The more you use it, the more "you" the drafts become. You always review drafts before they're sent, and your edits make the AI even more accurate over time.
Nudges are intelligent reminders that notify you when an important email hasn't received a response within a set timeframe. The AI detects which of your sent emails are expecting a reply and alerts you if one hasn't come in — so nothing falls through the cracks.
Absolutely. Every feature can be toggled on or off independently in your settings. Want smart sorting but not AI drafts? No problem. Each feature works on its own and plays nicely with the others.
Never. Messybox drafts replies and suggests responses, but nothing is ever sent without you clicking the send button. You are always in control.
Yes! Our Free plan includes one email inbox, smart sorting, and 10 AI drafts per month. It's free forever — no credit card required, no trial period that expires.
Yes. You can upgrade, downgrade, or cancel your plan at any time from your account settings. When upgrading, you get immediate access to new features. When downgrading, your current plan stays active until the end of the billing period.
We offer a 30-day money-back guarantee on all paid plans. If you're not happy for any reason, contact us within 30 days of your purchase and we'll issue a full refund — no questions asked.
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. Enterprise plans can also be paid via invoice and bank transfer.
Messybox's AI processes your emails to provide sorting, drafting, and nudge features. However, your email content is never stored permanently, never used to train AI models, and never shared with third parties. Processing happens in real time and data is discarded immediately after.
Yes. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We follow industry best practices and undergo regular third-party security audits.
Yes. Messybox is SOC 2 Type II certified. We also comply with GDPR, CCPA, and other applicable data protection regulations. Enterprise customers can request our compliance documentation at any time.
Yes. You can request a complete data deletion from your account settings at any time. We'll remove all your data from our systems within 30 days, in compliance with GDPR and CCPA requirements.